We are having a Spring Sales for April. We will have a Mother's Day sale for the first half of May.

We ship worldwide from various fulfillment centers, so the shipping time varies. It will take 2-4 days to ship from our German warehouse to EU countries. It will take 10-12 days to ship from our HongKong warehouse. Your tracking number will be updated 1-2 days after shipping.

Please Note that if any delivery delays due to Force Majeure, such as fires, floods, storms, war, and labor disputes, we will update a new delivery date to you promptly as per your inquiry.

Typically, tracking information updates occur 1-2 days following shipment. If you do not see tracking updates three days after, it may be due to post office processing delays, and you will need to wait an additional 2 days. Some of the popular products you ordered may be temporarily out of stock. They will be back in stock within 2-3 days and the tracking information will be updated shortly.

We ship your item via premium carriers such as UPS, HDL,GLS and others to ensure the fastest and most dependable service.

Customs play an important part in international shipping. They are continually evaluating parcels in bulk rather than one at a time. When they locate one dangerous piece in a huge bulk carton, they will stop authorizing the carton and remove them aside. Customs will then conduct a more thorough check, inspecting each parcel individually. If your parcel was included in that carton, the checking period will be very long, resulting in the stationary tracking information.

Whether the package is damaged or blocked by custom while shipped from Hong Kong, ShopBeyond will be responsible for sending you a new one.

EU country with DHL and 4PX: Track718

Poland: GLS

Applying a promotion code is simple! On the checkout page, enter the code in the "Gift Card or Discount Code" field. After that, click the "Apply" button. Each promotional code can only be used once. Please examine the terms and conditions on the Shopbeyond email or mailer you received before using the code.

We can adjust an order up to 12 hours after you place the order. You may send an email as soon as you realize a change needs to be made. We will get back to you within 24 hours (excluding weekends) and let you know if the change can be made. There is no guarantee that we will be able to make the change, but we can always facilitate an exchange once you get your order.

We can only cancel orders within the first 12 hours after your placement. If you need help cancelling your order, please email us with your order number. We will provide you with a simple and worry-free experience and resolve it quickly. Please keep in mind that if our supplier has already begun processing your order, we may not be able to cancel it.

We are confident that we provide our customers with the best products and services. If there's something wrong with your order (defective product, incorrect order, damaged order, etc.), please contact us within 30 days of receiving your order, and we'll be happy to assist you in reviewing the case.

If you would like to request a replacement, please email us with your order number.

If you're not completely satisfied with your purchase, you may return the products directly through Help@shopbeyond.com. We accept returns within 30 days after the order's delivery date. Returns or exchanges are only accepted with prior notification and authorization.

However, if the product you received is incorrect or damaged, we will gladly exchange it for you for free.

Depending on your banking institution, your refund will be credited back to your original payment method(s) in 3 to 5 business days. You will receive an updated invoice and credit note via email once the refund is processed.